GENBAND's new WebRTC Gateway, Kandy Link (the evolution of SPiDR), helps businesses improve customer interactions and boost worker productivity by embedding intuitive and contextual communications tools into web pages, applications and information systems’ interfaces. GENBAND's unique approach integrates with traditional communications to extend rich, multimedia communications tools to any device, on any IP network, in any media.
WebRTC stands at the intersection of the Internet, BYOD, internal communications, external communications and information systems. Kandy Link, GENBAND’s carrier-class WebRTC gateway, interworks the signaling and media planes of the web and telecom worlds and provides rich APIs for extending real-time communications and collaboration capabilities to web applications. While other WebRTC implementations have focused on SIP over WebSocket—which requires the developer to still deal with the complexities of the SIP protocol and state machine— Kandy Link uses REST (REpresentational State Transfer) APIs which are the types of APIs that the vast majority of web applications utilize. This allows web developers who aren’t deeply versed in real-time communications technology to create innovative, real-time communications applications––quickly and easily.
Eliminate expensive and antiquated business continuity solutions by integrating an autonomous WebRTC network with PBX/UC/PSTN access
Extend intuitive and contextual communications services to customers
Use web context to improve decision-making, eliminate the need for contact center IVR systems, and to distribute calls to experts throughout the enterprise without expensive ACD licensing
Avoid labor-intensive UC client distribution, update and support hassles
Deliver a complete set of browser-based voice, video, messaging and collaboration capabilities to any device, on any network
Reduce costs and time to deploy UC clients with WebRTC based Omni Client Technology for Windows, macOS, iOS and Android
Carrier-class platform delivers high availability and scalability